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Client Feedback

We want to continuously improve what we do and we know that to do that we need to ask you what you think about us.

Our 2014 workforce survey told us how very important it is to our staff and volunteers that they make a difference they make to peoples’ lives.

A typical comment is “It is important that I put the needs of the client first”.

We are proud of this level of commitment, and feel confident that this reflected in the quality of the service we provide. Our recent 2014 client survey told us that 99% of people who use our service are happy with the service they received and 98% would recommend us to someone else.

Here are some examples of what our clients say about us

“I received the information promptly after I rang the bureau- thank you”

“You have eased the problems I had in my mind”

One client described our advice team as “lovely, lovely” after receiving help with a problem with an issue that was causing her considerable anxiety.

We know that the lives of more than 70% of our clients are negatively affected by their problems, with some feeling that they are in crisis. Our survey showed that we were able to resolve or help resolve most of our clients’ problems, and we will continue to work in the best interests of anyone who comes to us for help.

Would you like to tell us about an experience you have had with Citizens Advice Havant? We welcome all feedback to help us improve our services, so please send us your comments and suggestions by phone, e mail or post.

We love to hear from you when you are pleased with our service. We also understand that sometimes things go wrong and you want to make a complaint. You can find out more about how to make a complaint  and the complaints process we use via the Citizens Advice website.  You can also download our local complaint leaflet below.

Complaint leaflet

 You can also contact your local Citizens Advice in Havant and the manager there will explain the process.


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